Your Demand Is Not Kosher
Me: “Hello, [Pizza Place].”
Caller: “You guys delivered the wrong order to me!”
Me: “I’m sorry to hear that. Can I get some details from you?”
(I get the caller’s name and address and look them up in the system.)
Me: “So you ordered a vegetarian special? What did you receive?”
Caller: “We got sausage with the vegetables! We are Jewish! How dare you insult us by putting pork products on our pizza!”
Me: “I assure you, we did not intend to offend you in anyway. I see here that you’re in an area we deliver a lot to, meaning our delivery drivers tend to have more than one pizza on their runs at a given time. It’s possible they accidentally mixed up your order with someone else’s.”
Caller: “I still think I deserve to be compensated!”
Me: “Certainly, just bring the pizza back and we’ll make you a fresh one with no pork, free of charge.”
Caller: “What? That doesn’t do me any good!
Me: “Uh, and why’s that?”
Caller: “Well, we were starving so we ate the whole thing already. Giving us another pizza is pointless because we aren’t hungry anymore!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.