Your Card Is Bad And So Are You

, , , , , , , | Right | August 20, 2018

(I am working as a cashier at a popular superstore.)

Me: “I’m sorry, ma’am, your card declined. Do you have another form of payment?”

Customer: “What the h*** did you do? Try it again and this time, don’t touch it!”

Me: “Of course. Slide your card again, please.”

Customer: *slides card*

Me: *presses button to process card*

Customer: “I said don’t touch it!”

Me: “Ma’am, I have to press the button, or the transaction will not process. I’m sorry, the card is still declined. Do you have another card you want to try?”

Customer: “My card is good! You are doing this on purpose! Run it again, and this time don’t you dare press that f****** button, you dumb b****!”

Me: “Please, there’s no need for that; there are children here. We can try again if you’d like, but I will need to press the button, and I don’t think the outcome will change.”

Customer: *slides card while grumbling under her breath*

Me: *presses button to process card*

Customer: *screaming now* “I told you not to press that d*** button. Are you deaf or just stupid?! Get me a manager now! I will have your job!”

(My manager is nearby and has heard most of the exchange.)

Manager: “What seems to be the problem here?”

Customer: “This b**** keeps pressing her little button and making my card decline! I want her fired immediately!”

Manager: “Ma’am, I hate to inform you of this, but there is no button she can press to make your order decline. There must be a problem with the card or with your bank; you will need to use another card, or I can set your items aside if you want to come back at another time. ”

Customer: “F*** all of you! You’re a bunch of liars! My card is good! MY CARD IS GOOD!”

(The customer continues screaming, cursing, and destroying displays until security removes her from the store.)

Manager: *to me*  “Go ahead and take your break a little early tonight.”

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