Your Card Has Been Frozen

, , , , | Right | January 27, 2018

(I’m at the register for a textile discounter that also sells toys, candy, and small domestic items like soap dispensers. It’s the evening shift, shortly before closing time, when a lady and her little daughter come to the register. Note that we accept cards, but only if the sum is 5€ or higher; it’s company policy.)

Me: “Good evening. Did you find everything?”

Customer: “Oh, yes, thank you.”

Girl: “Mummy, want this!”

(We both look at her, and she’s pointing at a PEZ-dispenser with the face of Anna from “Frozen.”)

Customer: “Oh, no, darling. You have already five of these.”

Girl: “Want Anna!”

Customer: “[Daughter], I already said no.”

(The girl doesn’t let go, though. She sits on the floor and has a full-blown temper tantrum, while the mother remains relatively calm and tries to persuade her child to stop screaming. Finally, the girl puts the toy back and starts sulking, silently.)

Customer: “I’m sorry. This doesn’t usually happen, and I know you’re about to close.”

Me: “Oh, don’t worry;this wasn’t even the worst today. Happens sometimes, even with the best-behaved kids. So, I scanned your items. That will be 3,46€, please.”

Customer: “Of course. Here you go.” *hands me her debit card*

Me: “Sorry, but you need to buy 5€ or more to pay with card. This is the company policy.” *points at the sign that explains this*

Customer: “Oh, this can’t possibly be real.” *before I can react in any way she turns to the girl* “[Daughter], give me that thing there that you want!”

(The smirk on the girl’s face was priceless.)

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