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Your Baby Has Bigger Problems Than Too-Small Diapers

, , , | Right | December 31, 2021

A lady comes into our pharmacy store with a LARGE box of diapers.

Lady: “I want to return these diapers.”

Me: “Ma’am, we don’t carry that size box. We’ve never carried that large a box before; our shelves don’t even fit them.”

Between myself and my managers, no one can figure out why she is convinced they are from our store.

Customer: “They were a baby shower gift and she’s already grown past this size! I don’t have the receipt!”

Me: “We don’t accept returns on items without receipts.”

Customer: *Huffy.* “Well, [Major Retailer] does! You should just give me the money so I can go, I’m busy.”

Manager: “Since I can’t find this item in our system anywhere, only smaller versions, even a return without the receipt is impossible because it has never been in our system. That’s simply not how it works.”

Customer: *Livid.* “Why are you wasting my time?! Here’s the app I used to track the barcode here! It came from your store! This is worst service ever!

She whips out her phone but never really shows us, and just before she starts yelling, I get sent to the office to let the managers handle it. As I walk away, she adds:

Customer: “MY BABY IS IN THE CAR WAITING FOR ME! JUST GIVE ME THE D*** MONEY!”

It was summer.

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

I have a story to share!