You’ll Pay For That Assumption

(I’m at the end of a transaction with a woman in her late twenties. A prompt comes up on my register saying the customer gets a rebate for something she bought and it gives a choice of how to send the rebate in: through the mail or online.)

Me: “You have a rebate for the batteries you bought. Would you like to get it through the mail—”

Customer: *cutting me off* “I don’t want it.”

Me: “You don’t want the re—”

Customer:  *cutting me off again* “I don’t want it.”

(At this point I have to make a selection on the screen so she can get her receipt and leave.)

Me: “A rebate means you get money back.”

Customer: “…Oh! I want that.”

Me: “Figured you would.”