You’ll Pay For Asking Too Many Questions

Me: “Welcome to [Company].”

Customer: “Hi, I got my bill in the post, and I just want to change my details and pay it.”

(I get all customers new details.)

Me: “So, did you want to pay that over the phone?”

Customer: “Yes, thanks.”

Me: “Great! Visa or Mastercard?”

Customer: “Wait! How do I know you work for [Company] and you’re not just trying to steal my money?”

Me: “Uh, sir, you called [Company] and I brought up all your details on the [Company] system and changed them.”

Customer: “But how do I know?”

Me: “Uh, what number did you call?”

Customer: “[Company]’s, obviously.”

Me: “Yes, and I answered, because I work here.”

Customer: “Liar! You could have hacked my phone. I’m not giving you any details.”

Me: “That’s fine, sir. You’re more than welcome to come into a centre or pay online.”

Customer: “No, that’s too much trouble.”

Me: “Then I can take payment over the phone.”

Customer: “Yeah, okay. Sounds good.”

(We continued the payment fine.)