You’ll Need A Brake After This

(A customer has had one of our cars for three days, when he calls our customer service number.)

Customer: “The car is stuck in park. No matter what I do, it will not go out of park. I’m trying pretty hard, but I don’t want to break the gear shift.”

Me: “I’m sorry to hear about that; let’s take a look at this and see what we can do. Are you able to start the car at all?”

Customer: “Yes the car starts just fine, and everything works. It just won’t move.”

Me: “Are there any indicator lights on?”

Customer: “All of them come on when you start the car.”

Me: “Okay, go ahead and put your foot on the break, flush to the floor.”

Customer: “What? What is that? What do you mean?”

Me: “The brake pedal. Go ahead and push that down, and then shift into reverse.”

Customer: “I still don’t know what you mean.”

Me: “The pedal next to the accelerator. Push that down.”

Customer: “It worked! Thank you so much; I thought I was going to be stuck here!”