You’ll Just Have To Gin And Bear It
I’m working in a very loud pub. I’m deaf in one ear but can lip-read sufficiently enough to have had three years of bartending with no problem. I have occasional issues with certain words, but I tend to parrot back orders to make sure.
Lady: “Two double gin and tonics, please.”
Me: “Two double G&Ts! Any particular gin, ma’am?”
Lady: “Just the house.”
I start pouring drinks.
Lady: “No, no Gordon’s!”
Me: *Shows her the bottle* “This is Tanqueray, ma’am, not Gordon’s.”
Both are similarly sized green bottles.
Lady: “Bombay?”
I am irritated because I’ve just wasted two doubles’ worth of Tanqueray because she didn’t bother specifying a gin.
Me: “Of course. I can do Bombay, instead.”
I start pouring Bombay.
Lady: “No, not Bombay! Gordon’s!”
Me: “We don’t sell Gordon’s, ma’am. I asked if there was a specific gin you wanted and you didn’t clarify so I poured the house. Is there anything else you would like?”
Lady: “I’m allergic to Bombay and Tanqueray! That’s why I want Gordon’s!”
I’m now worried, because allergen violations are a huge problem in my district.
Me: “Oh. May I ask what it is that you’re allergic to so I may advise a certain gin?”
Lady: “Juniper.”
For anyone that doesn’t know, to legally be classified as a gin, it HAS to contain juniper. She settled for Hendricks and didn’t die.
Question of the Week
Have you ever served a bad customer who got what they deserved?