You Won The Manager Lottery!

One night, I was working as a cashier and they were training me to count the money in all the tills. I was going to be promoted to manager soon, but I didn’t have all the keys, etc. When our lottery scratch-off machine wasn’t working, an irate customer came up to me demanding that I fix it.

Me: “I’m sorry, ma’am, but we’ll have to wait for the manager to come back from her lunch break. It’ll be another ten minutes or so.”

She didn’t like that, but she waited. I was trying to help customers in between, and she kept coming up to the counter and getting angry, the last time getting right in my face. I stepped back, and the look on my face must’ve shown because she started screaming at me for being rude.

My manager finally came back at that moment and the customer tried to tell on me for being rude. I was crying by this point.

Manager: “Ma’am, she would never be rude to a customer. Now, give me a moment to clock back in and I can help you.”

This prompted the customer to scream at HER.

Customer: “Oh, so you don’t want your job, either?!”

And she stormed out. Fun times.

That customer came back in several times after that, asking if I’d gotten in trouble yet. The same manager told her I had not and I would not get in trouble as I’d done nothing wrong. It was very satisfying to hear!