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You Weren’t Ringing The Christmas Shopping Bell!

, , , , , | Right | December 21, 2020

I am a front end supervisor at a popular discount retail store. I arrive forty-five minutes prior to us opening to start my shift. A customer is standing next to me while I hit the buzzer to alert the manager I need to come into the building. This customer and I have been talking for a few minutes, my name tag and uniform clearly visible to her.)

Customer: “Oh, I never knew they had a doorbell!”

Me: “Yeah, it’s used for us employees to let the manager know we are here before opening for our shift.”

The customer completely ignores what I said.

Customer: “It’d be great if they let us in earlier!” 

My manager comes up to the door and unlocks it to let me in.

Customer: “OH! THEY ARE OPENING EARLY!”

Me: “Oh, I wish they would! It would be easier shopping for you! I’ll see you once we open!” 

The customer attempts to walk in after me but my manager slowly closes the door.

Manager: “We don’t open for another forty-five minutes, ma’am. She—” *referring to me* “—works here.” 

The customer gets irritated and raises her voice.

Customer: “SO I’M NOT AS GOOD AS HER TO BE LET IN EARLY? I HAVE CHRISTMAS SHOPPING TO DO AND IF SHE CAN GET IN EARLY, SO CAN I!”

Manager: “Ma’am, we are not open yet; we open in forty-five minutes. She’s obviously wearing a uniform with a name tag that clearly has our store’s name on it. I don’t understand how you could not see that she is an employee.” 

Customer: *Continuing to yell* “NO! YOU JUST THINK SHE IS BETTER THAN A CUSTOMER! HOW PATHETIC. NEVER AGAIN WILL I SHOP AT THIS STORE!” 

Forty-five minutes later, we open and she walks through the door. I greet her and she has her nose up in the air. Thirty minutes later, she comes to my checkout and says the following.

Customer: “I can’t believe you let me look like a stupid customer in front of your manager. You should be written up for that. ” 

Me: “Like my manager said, I’m clearly dressed in the store’s colors with black dress pants and a name tag that states the store name. I can’t help it if you didn’t notice it. I even told you the doorbell was for employees and you watched me as I pressed it. ” 

Customer: “WELL, I DEMAND A DISCOUNT!” 

Me: “Sorry, I can’t give a discount for you waiting for a store to open. And my manager will tell you the same.”

She ended up throwing her purchases at me and storming out.

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