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You Thought The Customers Were Bad?

, , , , | Working | April 14, 2021

After the better part of twenty years in customer service and retail jobs, I’ve had it. After I complete a couple of data entry contract gigs, my wife gets a new job and we move. I send out my resumes and get a nibble. Everything’s fine until the interview comes to an end.

Interviewer: “We’re not able to pay as much as your last job—”

It’s $2 less, but it’s within our budget.

Interviewer: “—but we think you’ll be a good fit. Our next orientation is in one week, and this is the address for our phone bank.”

Me: “Oh, is your training facility there?”

Interviewer: “No, you’ll just be shadowing for a while before we put you on the phone to call clients.”

Me: *Pauses* “Am I being interviewed for the right position? My resume specifically said I was looking for data entry, not customer service.”

Interviewer: “Right, and 90% of your work will be data entry.”

Me: “And the remaining 10% is customer service, which is a dealbreaker.”

Interviewer: “It’s not customer service!”

Me: “Are these clients business associates, or am I taking requests or troubleshooting from people outside the industry?”

Interviewer: “Well, you’re cold-calling people, but you’re offering them great deals!”

Me: “That’s customer service. Do you have anything where I won’t be interacting with the general public?”

Interviewer: “Uh, we have a records entry and verification area, but that’s—”

They describe a pay that’s an additional $3 cheaper, which is much harder for the budget, but better for my sanity.

Me: “I’d like to interview for that, if I could.”

Interviewer: “But this pays more!”

Me: “And it’s something I specifically said on my resume I was not available for and would not do.”

Interview: “Fine, I’ll see if they’re hiring. We’ll call you back.”

They did not call me back.

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