You Think About That, Because They Don’t Want To
(A customer calls asking about a bedroom package.)
Customer: “Hi. I want to know how much the [bedroom package] costs.”
Me: “It’s normally [price], but right now it’s on sale for [significant discount]!”
Customer: “Can you do any further discount on that price?”
Me: “No, unfortunately not. We already give a small discount on all the items when they’re purchased in a package, and you’re saving [large amount] on top of—“
Customer: *interrupting* “It’s just that I’m in [Competitor] right now, looking at the same item, and I want to know if you can go any cheaper.”
Me: “Unfortunately not. You’re already saving [large amount] on top of our regular discount; we can’t go any lower.”
Customer: “Okay, then, goodbye.”
(I think that’s the end of it until I get a call back ten minutes later.)
Customer: “I just wanted you to know I bought the package from [Competitor].”
Me: “Okay?”
Customer: “And I paid more for it, too. Think about that.”
Me: “…”
(I have no idea what I’m supposed to “think about,” or what I did to tick this guy off so much!)
