You Shouldn’t Shake Teenagers… You Shouldn’t Shake Teenagers…
I’m taking drive-thru orders when a vanload of teenagers pull up to the speaker.
Teen #1: “How many shakes can we get for $10?”
Me: “For $10, we can do three.”
Teen #2: *Weird sly tone* “How many shakes can we get for eleven dollars?”
Me: “Still just three. How many shakes were you hoping to get?”
Teen #1: “Uh, four.”
Me: “Four shakes would come to [total]. Is that okay?”
[Teen #1] asks around the car for change.
Teen #1: “Uh, yeah that’s fine.”
I get the four shakes ready as they come to the window.
Teen #1: “Yeah, we only have [$1 less than total]; can you take a shake off?”
Me: *Internally screaming* “Sure. So, three shakes come to [total].”
They pay, and as I’m handing out their shakes…
Teen #3: “I found another dollar! Can we get that last shake?”
Question of the Week
Have you ever served a bad customer who got what they deserved?