You Shall Not Pass(word)
Customer: “I’m not getting my emails on my phone.”
Me: “Okay, your email isn’t syncing because you haven’t typed your password in.”
Customer: “What’s my password?!”
Me: “I don’t know sir; it would be whatever you originally chose for a password.”
Customer: “Well, I don’t remember. Why don’t you know it?!”
Me: “That would negate the purpose of a password, sir. You don’t WANT me to know your password. Your email accounts have nothing to do with [Company].”
Customer: “AND YOU CALL YOURSELF CUSTOMER SERVICE?!” *storms out*
Question of the Week
Have you ever served a bad customer who got what they deserved?
