You Say Tomato, I Say Liar
The customer comes to my register, places her purchases on the lane, and shows me a plastic case of cherry tomatoes.
Customer: “I just noticed one of these tomatoes has gone bad. Could I get a discount?”
Me: “Unless that’s the only case of tomatoes left, I’m sorry, but I can’t. Would you like to go get a new case?”
Customer: “Oh, no, I’m in too much hurry! Are you sure you can’t do anything?”
Me: “I’m sorry. I’m not even authorized to give discounts. I’d have to phone someone who’d just tell you to get a new box.”
Customer: “That won’t do. I don’t want them, then. I just don’t have time.”
The customer didn’t buy the cherry tomatoes. I rang her through extra fast, seeing as she seemed to be very busy. After the customer paid, I noticed her staying around for at least fifteen minutes, happily chatting with someone, before leaving.
Question of the Week
Have you ever met a customer who thought the world revolved around them?
