You Say Milk, I Say Epinephrine

(I work in a fairly well known coffee shop chain. A woman comes up to the bar to pick up her drink.)

Me: “[Name], your venti iced no whip mocha.”

Customer: “Excuse me! Does that have milk in it?”

Me: “The iced mocha?”

Customer: “Yes. That’s what I ordered: iced mocha coffee, no whip.”

Me: “Yes. It’s made with milk by default.”

Customer: “WELL, I DIDN’T WANT IT MADE WITH MILK! I AM HIGHLY ALLERGIC!”

Me: “Oh, I’m sorry, ma’am. Let me remake that for you. So, you’d like iced coffee with mocha syrup and no whip?”

Customer: “Whatever. Fine. Yes. Mocha coffee iced with no whip.”

(I remake her drink rather quickly.)

Me: “Here you are. Sorry about that. Let me take that other one.”

Customer: “If it’s okay– I know you’re gonna dump it; I was hoping I could have it.”

Me: *confused* “Okay. That’s fine.”

Customer: *puts a straw in both* “Yum! These are both great! Thanks!”