You Need To Ketchup Your Breath After This

, , , , | Right | November 23, 2020

It’s the second day of my first job at a fast food franchise. It is in the evening after the snack rush ends, and I am working the registers on my own. We are out of ketchup everywhere except for the little bit left in the dispensers for the burgers. This middle-aged woman comes in, and after taking a moment to look at the menu, she finally makes an order for one of the large burgers, but as I am about to ask if she would like it in a combo, she gets a stern look on her face as she speaks again.

Customer #1: “I want no ketchup on it! Instead, I want five packets of it.”

Me: “I’m sorry, ma’am, but we’re currently out of packets of ketchup. Would you like us to put some in a cup from one of our dispensers?”

Customer #1: “How do you not have packets of ketchup?! I don’t want any from the dispensers! Last time, I got sick. Go look in the back for some!”

It being mandatory to obey customers, I go to the back and even check the drive-thru for packets of ketchup. But like I already know, we have none. By the time I’m back to the counter, a few people have joined the line.

Me: “I’m sorry, ma’am, but we are out. Will it be okay if you don’t have any ketchup?”

The woman is clearly getting frustrated with me, her face starting to turn red.

Customer #1: “There has to be ketchup somewhere! Check the drive-thru!”

Me: “Ma’am, we are out in the drive-thru and we are out behind the counter; we are out everywhere. Are you sure you don’t want ketchup from the dispensers?”

Customer #1:Yes. I told you already that it made me sick! The [Chain] in [Other Location] never made me sick! They also always have ketchup packets!

Finally, one of the managers steps in and starts trying to reason with the customer.

Manager: “Ma’am, we currently have no packets of ketchup, and we won’t have any until tonight when the truck arrives. Is there anything else you would like to order?”

Customer #1: “Just cancel my order!”

Then, she storms off, but she quickly comes back.

Customer #1: “No, I still want the burger.”

Manager: “All right, so a burger with no ketchup?”

Customer #1: “I said I want ketchup packets!

Manager: “Ma’am, I can’t do that. We are out of ketchup packets. The best I can do is give you a cup of ketchup from our dispensers.”

Customer #1: “They are disgusting and made me sick! You are no help!”

Manager: “Okay, so do you want your food? Or do you not want your food?”

The customer starts to storm off again.

Customer #1: “The Internet will hear about this!”

The manager clears her order, and I am able to get back to work with the now-long line.

Me: “I apologize for the inconvenience. How may I take your order?

Customer #2: *Grinning* “Fifteen packs of ketchup, please!”

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