You Need To Get Ovary It

(I’m a manager at a restaurant with a drive-thru. A customer pulls up to the speaker box and proceeds to tell the order-taker that she had come through last night and her three chicken sandwiches were cold. She says she spoke with a manager and was told to come by for a replacement. The company’s policy is just to replace the order with or without proof, so the drive-thru operator tells her to go ahead and pull around to the window. As the manager I verify that the replacement chicken sandwiches are fresh and hot and hand the bag out the window myself. As I’m about to tell her that I have made sure her sandwiches were fresh, she snatches the bag out of my hand and screams.)

Customer:  “What about my d*** fries and drinks?”

Me: “Sorry about that, ma’am, I didn’t realize you had wanted fries or drinks. What would you like to drink?”

Customer:  “[Soda]!”

(A minute later I hand her the fries and drinks. She starts screaming again.)

Customer:  “I DIDN’T WANT ICE IN THESE!”

(I make her three new sodas, the whole time staying calm and polite. I tell her to have a good day and apologize one more time for her cold food on her last visit. As she drives away the employee who took her order says:)

Employee: “I don’t know how you stay calm like that when those assholes are getting free food.”

(I shrug my shoulders and walk away. The phone rings and I answer it. Of course it’s the customer from the drive through screaming into the phone.)

Customer:  “I NEED TO SPEAK YOUR MANAGER!”

Me: “Speaking. How can I help you?”

(She goes on to say that she had horrible service, girl at the window was rude, food was cold, etc.)

Me: “Ma’am, I handed out your order. I apologize if you thought I was being rude, but I can assure you the sandwiches and fries were hot and fresh. I verified that myself before handing you the order.”

Customer:  “I HAVE OVARIAN CANCER AND I EXPECT TO BE TREATED BETTER THAN THIS! This is horrible customer service!”

Me: “Ma’am, I apolo—”

Customer:  “YOU KNOW WHAT; I HOPE YOU DIE A VERY SLOW AND PAINFUL DEATH FROM OVARIAN CANCER!” *click*

Employee: “Did she just say—”

Me: “—that she hopes I die from ovarian cancer? Yes.”