You Need To Be A Customer To Get Customer Service
The night has wound down to the end of our business day half an hour after we lock the doors. The other employees and I are doing our last-minute tasks. I’m vacuuming the carpet in front of the door, and I hear the door rattle loudly and look up in surprise. There is a woman outside, gesturing at me.
I turn off the vacuum cleaner so we can talk. She sounds like she can’t believe she has to say this out loud.
Customer: “Um, hello! Hi there! Your door is locked.”
Me: “Yes, ma’am. I know. We closed at 10:00 pm.”
She gets a surprised look on her face. I give her my best apologetic look and point to our hours, which are posted on the door. She looks down as if the sign magically appeared. I can actually watch her face transition from confused to a growing rage.
Customer: “I can’t believe it! This is horrible customer service!”
She actually flips the bird at me. My niceness is gone now that she has crossed the line.
Me: “Customer service stops at closing, lady.”
She made an inarticulate screeching noise and stormed off. My coworker and the closing manager thought my last line was hysterical, so I didn’t get in trouble.
This story is part of our Best Of June 2021 roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
