You Mean It Isn’t Wireless?!
I’m working in a tech support call center. Answering the telephone as usual, I identify myself and ask how I can assist the customer.
Customer: “My cable TV isn’t working.”
As usual, I ask the customer to tell me about the lights on his modem.
Customer: “Okay, hold on while I find a flashlight. The power is out here.”
There is really no tactful way to explain to an adult man that his television needs electricity to operate.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
