You Know That Outcome Is Worse, Right?
I am a forklift driver at a warehouse. The duty manager is telling me what needs to be done next when a guy storms up to him.
Customer: “You have way too many handicapped spaces in your parking lot! There are six spaces and there is a car in only one of them. I demand that this be changed! I mean, if they are handicapped, how much can they carry?”
Duty Manager: “I’m sorry you feel that way, but the number of spaces is determined by law. Before we opened, the Fire Marshall measured the size of our sales floor and gave us a maximum occupancy number, and that is what determines how many spaces we, by law, must have.”
Customer: “Thank you. I did not know that. I am going to go home and write my congressman right now.”
He then turned and stomped out.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.