You Keep Using That Word…
My three-year-old car has decided that it needs a new engine block, something not covered by warranty.
Mechanic: “We have found a secondhand engine for $6,328.00. We just need a deposit put down in order for us to order it in.”
Me: “Oh, okay, sure. How much are we talking for a deposit?”
Mechanic: “We need a deposit of $4,500.00.”
Me: “Um, that’s not a deposit; that’s basically paying the whole lot up front. A deposit for something is usually 10% to 20% of the cost of the item. Are you sure you know what ‘deposit’ means?”
Mechanic: “I know what ‘deposit’ means. This is our policy.”
Me: “I really think you need to look at the definition of a deposit.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
