You Just Had To Ask
(I work at the customer service desk at a grocery store. One day I had a guy come up and cash a winning lottery ticket for a dollar, and this is what then took place.)
Me: “There you go. Is there anything else I can help you with today?”
Customer: “Yeah, uh… I’ve got some dishes to be done, some windows to be washed, and a lawn to be mowed.”
Me: *thinking he’s joking* “Ha ha, yeah…”
Customer: *blank stare* “Well… are you gonna help me?”
Me: still thinking he’s joking* “Ha, well, until [Store] opens up an At-Home division, I guess I can’t help you out.”
Customer: “So you’re not gonna help me?”
Me: *realizing he’s serious* “Well… no, sir. I can’t just leave and go home with you to do chores.”
Customer: “You shouldn’t be offering to do something if you don’t plan on going through with it.”
Me: “I’m sorry, sir, but–”
Customer: *interrupting* “Next time, don’t offer if you’re not gonna do it!” *storms off*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.