You Just Can’t Win

Caller: “I want to talk to you about the customer service in your stores.”

Me: “Certainly, ma’am. If you wish to make a complaint I will need to—”

Caller: “Well, that’s the thing. It was excellent. I mean, it was exceptionally good!”

Me: “Oh! That’s wonderful, ma’am. If you let me know which store you visited I can—”

Caller: “I’m still complaining, though.”

Me: “I see. What is the nature of the complaint, ma’am?

Caller: “Well, you obviously spend too much money on training the staff. Spend less on them — I can live with them being a little rough around the edges — and pass those savings on to the customers!”

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