You Have To Read ALL The Words On The Sign

The store I work in has a paid membership option that gave members discounts on various items. There are signs everywhere saying, “Members get 10-20% off every day on regular-priced items,” to encourage people to join.

One day, a woman finds an item in the clearance section that’s been marked down from $26 to $5. She brings it to the register to pay.

Customer: “I signed up for a membership. I want the extra percentage off!”

Me: “Ma’am, the membership discount is for regular-priced items only.”

Of course, this sign is also posted in the clearance section because it’s EVERYWHERE in the store.

Customer: “This is false advertising! The sign in the clearance section said ten to twenty percent off for members!”

Eventually, even with the store manager arguing it, the customer finally got the discount as a “one-time exception” just to shut her up. Immediately, the signs were taken out of the clearance section.