You Have To Question Their Reasons

(I work in a call center taking calls from subscribers to our web-based program.)

Subscriber: “Hi. I was told to call.”

Me: *thinking that he got an email or a voice mail* “Was the message from anyone in particular?”

Subscriber: “It’s on the invoice. It told me to call.”

(I pull up his account but there aren’t any notes from our administration/billing department or any other representatives, so I’m a little confused by this.)

Me: “You received a note on your invoice to call us?”

Subscriber: “Yes. It said to call if I had any questions.”

Me: “And do you have any questions?”

Subscriber: “No.”

Me: “Okay, then… Have a great day!”