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You Gotta Show Up To Get The Money

, , , , , , | Working | CREDIT: vemiam | June 12, 2021

A few years ago, I worked in a call centre for a major mobile phone provider in the UK in the incoming upgrades department. [Coworker] was an all right person for all of a month while working there. She asked me to cover her shift so she could “hold her father’s hand as he lay dying in hospital” and I agreed so I didn’t end up looking and feeling like a d**k. The day came where I covered her shift, and on my way to work, I got a text from her with her phone login details.

Each employee had a unique eight-number code to log in to the phones and computers to take calls and input customer data. I thought it was weird that she texted it to me but ignored it. I had a fantastic day that day for upgrades. I managed to sell sixteen upgrades, two accessories, and three new lines, which made me eligible for that month’s bonus. I was made up.

[Coworker] returned to work and asked me how the Sunday shift went — she never thanked me — so I told her I’d had a top day and gotten that month’s bonus in one day. She was extremely excited for me, or so I thought. The day that pay slips were released, [Coworker] came to my computer to ask why the bonus wasn’t showing up on her pay slip.

I told her it was on my pay slip because I was the one who earned it, and she said, “Oh, I thought you were using my phone because it was my shift. That’s all right. I’ll just take half. Do you want my bank details and you can transfer it?”

Wow, just wow. No, [Coworker], I’m not giving you s***.

She turned on me something awful, calling me a horrible b**** and cursing my family for keeping her money from her, so I took it to my team leader, and [Coworker] apologised.

And then, the next day, she asked for a quarter of the bonus for letting me cover her shift and have that great day. She got a firm no but decided that must mean I’d accept buying her dinner for a fortnight because it was the least I could do and the least she deserved — her words, not mine. She let me know this when she added s***loads of food to her order and got five drinks and told the lady that I’d pay. She even tried walking off with her tray. She got shouted back by at least five people, and I finally told her to f*** off or I’d go to Human Resources.

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What is the absolute most stupid thing you’ve heard a customer say?

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