You Gotta Make Them Want To Take The Survey
Not sure if this is Not Always Right or Not Always Working. A bit of both, maybe.
I am last-minute shopping for some essentials. I take my purchase from the shelf and make a beeline for the cashier, trying to be in and out ASAP.
The cashier is sort of polite, says hi, and scans my purchase. But the moment she sees the receipt, she smiles like crazy and her tone is suddenly the overly nice one.
Cashier: “I hope you found everything just all right today! On your receipt, there will be a link to a survey.”
Me: “Nah, thanks. Just give me the receipt; I’m in a hurry.”
I take my purchase — already paid for — and extend my hand for the receipt but the cashier sort of leans back to take it out of my reach.
Cashier: “Oh, it will be just a moment! I’ll explain it to you. I can write my name for you, so you can mention it.”
Me: “Either you give me the receipt now and I’ll just go or you’ll continue this nonsense and I’ll give you the worst review I can think of. What do you say?”
She then sort of threw the receipt at me and I left. And no, I did not leave a bad review for her.
Question of the Week
Have you ever met a customer who thought the world revolved around them?