You Got The Wrongest Number, Part 7

(I work for a franchise of a major cell phone company in the US.)

Customer: “I just had a woman call me on my cell phone. Can you look up her information and tell me her last name and address?”

Me: “I’m sorry, sir, but unless you are listed on the account as an authorized user I cannot give away any personal information.”

Customer: “Well then, can you add me as an authorized user so I can see her address?”

Me: “No, sir, only the account holder can add or remove authorized users.”

Customer: “Well she called me and I want to find her; what can I do?”

Me: “Call her back?”

Customer: “I can’t do that; after she gave me her name she realized it was a wrong number and hung up!”

Me: “So let me get this straight, you want me to look up a customer’s number, add you as an authorized user, give you her name and address, and you don’t even know her?”

Customer: “Yes.”

Me: “Sir, you need to leave.”