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You Got Me In A Box Here

, , , | Right | May 28, 2022

I’m speaking with an angry client after she got her appointment time wrong.

Client: “I told you never to leave me voicemails. You always need to email me about my appointments.”

Me: “We sent you an email confirming this appointment weeks ago, along with an auto-reminder email two days ago.”

Client: “Well, that’s no use to me! I never check my emails!”

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Have you ever met a customer who thought the world revolved around them?

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