You Got It Open Just As We Closed

I have already put in my two-week notice, and it’s my last night working. It’s 8:50 pm, and we close at 9:00. There is a phone call.

Me: “Thanks for calling [Technology Company]. How can I help you?”

Caller: “Hi. I just bought one of your netbooks and I have a problem with it.”

Me: “What is the problem, ma’am?”

Caller: “It won’t open.”

Me: “You mean, it won’t turn on?”

Caller: “No, it won’t open.”

I realize the customer does not know how to open a netbook. I proceed to tell her in the simplest way how to do so.

Me: “Take both your hands, put them between the little crack in the middle of the laptop, and pull your hands away from each other.”

Caller: “I know how to open a laptop; I am not stupid. Is there a button or something I need to press? There seems to be a big large bar in the front of the laptop; do I have to press it?”

I now understand that the “big large bar” is a battery.

Me: “That is the battery, ma’am. Please turn your laptop around and do what I told you before.”

Caller: “Oh wow, now it is open. Thank you. Now how do I turn it on?”

Me: “Sorry, ma’am, but we are closed now. Come back tomorrow.”

So sue me, but I had had enough. I’m so happy I left that job.