You Get Who You Pay For

Me: “Thank you for calling [Company]. How can I help you?”

Customer: “I’d like to dispute a charge on my bill.”

Me: “Yes, certainly. Which charge would you like to dispute?”

Customer: “There should be a charge on February 22nd for $2000.”

Me: “The one for ‘Gentlemen’s Club’?”

Customer: “Yes, that’s the one I’d like to dispute.”

Me: “And what’s the reason for the dispute?”

Customer: “…do you need to know?”

Me: “Without a reason, we cannot submit a proper dispute.”

Customer: “Um… okay, well, it was a business trip… and, um… I wanted to hire… um… an escort for a client. Not for me, for a client! For the night. And we weren’t pleased with her, um, services. Which isn’t to say that she didn’t provide services! I’m just saying that it wasn’t the service we… well, the service we… It wasn’t what we expected.”

Me: “…all right. I’ll transfer you to our disputes department for further assistance.”