You Get All The Internets

(I work in customer service for a big phone company. One afternoon this month, I get this call.)

Me: “Hello and welcome to [Phone Company]. My name is [My Name]; what can I help you with?” 

Caller: “Hi. This might be a weird question, but I figured I’d ask anyway.” 

Me: “Okay, shoot.” 

Caller: “I ordered Internet not too long ago and have been waiting for the router to arrive. Well, as it happened, I was out for a walk today when I got the notification telling me it had arrived, so I figured I’d go get it right away, since the router is kind of small, right?”

Me “Yes, that’s right. So, what exactly is the problem, sir?”

(A moment of embarrassed silence.)

Caller: “I got eight of them.”

Me: *trying not to laugh* “Excuse me. Can you repeat that?” 

(It turned out eight routers wasn’t all he got! The system had gone haywire and given him eight different broadband services too. Of course, I fixed it, and the caller was nice and even laughed about it.)