You Ever Get High On That New Puppy Smell?
I used to be a cashier at a chain pet store. One day, a man came in and purchased our coupon booklet along with pretty much everything you need when you first get a dog. He came to my register and started unloading everything.
I noticed that my manager was hanging around nearby, but I didn’t know why until the man got closer. A smell followed him that was unlike anything I’d ever known. I stepped back before realizing I had nowhere to go, so I stepped forward again.
Me: “Hi, how are you?”
Man: *Smiling lazily* “Good, good. How are you?”
Me: “Can’t complain. Do you have a store card?”
Man: “Nah, but I got a puppy.” *Gestures at his purchases* “See? I’m all set up.”
Me: “Oh, that’s great! What kind?”
Man: “A, uhh… I don’t know. A mixed kind.”
Me: “How nice. Mixed breeds are often the best of whatever breeds they are.”
Man: “Nice. Nice.”
I kept scanning his items in silence, watching him sway and stare into space. I made eye contact with my manager, who gave me the “Okay?” sign with her hand. I gave a slight shrug and nodded.
Me: “Okay, your total is [hundreds of dollars].”
Man: “Okay, I have a card here.”
He tried to hand me his card but dropped it.
Man: “Whoops! Butterfingers.”
Me: “No worries; it happens.”
I slid his card for him, even though the card reader was facing him.
Me: “Just follow the prompts there and you’re good to go! Have a great day, and congratulations on your new dog!”
Man: “Thanks, man!”
My manager came over, barely holding in her laughter.
Me: “What?”
Manager: “You didn’t smell him?”
Me: “Yeah… I guess?”
Manager: “He was high as a kite! I’m surprised you’re not feeling anything.”
I had never smelled marijuana before.
Me: “Oh. I think I’m good?”
Manager: “All right, well, if you get hungry or start giggling, just let me know.”
I didn’t feel anything from the visit, but I did come in a few days later to find that the entire purchase had been returned. Apparently, the man came back down and realized he didn’t even have a dog.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.