You… Drink… The Same… Milkshake!

I am training a new hire. She approaches me carrying a milkshake.

New Hire: “The customer said we need to remake her milkshake; it’s wrong.”

Me: “Middle-aged lady with the red glasses?”

New Hire: “Yes!”

I take the milkshake, pour it into a new cup, and provide a new straw.

Me: “I know what you’re about to say, but take it back to her. Trust me.”

The new hire took it back to the customer who took one sip and said it was “much better.” That was how our new hire got to learn about our serial complainer and how to make them think they had won.