You Don’t Want To Understand

(I work in a store in a new department that they just opened. The store is now bigger with this new department, but the storage area is not, so we put the merchandise that we can’t place on the racks in shelves just on top. A woman has an item in her hand and is looking at our shelves with determination…)

Me: “Hi there. How may I help you?”

Customer: “Yes, I need this item—” *pointing to the one in her hand* “—do you have more up there?”

Me: *looking on the rack, there are about five of them right in front of her* “Well, I know that there are those ones, and maybe two or three more up there. How many do you need?”

Customer: “Only one.”

Me: *confused* “Do you need another color than that?”

Customer: “No! Only one just like that!“

Me: “Okay? Is this one broken?”

Customer: *yelling* “Oh, you don’t understand!”

(She then left without the item… I still don’t understand.)