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You Don’t Deserve The Refund On Those Textbooks

, , , , | Learning | August 29, 2020

I work at a university in Canada. Our campus has been closed to students since March because of the health crisis. Since then, we’ve sent out at least seven emails to students’ personal and school-issued email addresses, asking students to contact me to make an appointment to retrieve their belongings from their lockers so that we can maintain social distancing and make sure our staff and students are safe. We have also posted this information on our website and on our social media platforms.

It is now mid-August. Our facilities team asks me to send out one final email to students telling them that they need to get their things this week or locks will be cut and unclaimed belongings will be donated or thrown out. At this time, like many other schools and businesses, we are only open certain hours to make sure our facilities team can clean our large building every night. We are open from 8:00 to 4:30 Monday to Friday.

I get a phone call.

Me: “Hello, student services, how can I help you?”

Student: “I just got your email. The hours you are open are very inconvenient. Are you telling me I can’t come in at night or on the weekend?”

Me: “I apologise. I know it’s frustrating, but due to the health crisis, those are our hours of operation at this time.”

Student: “Well, that’s not fair. I need to get my stuff!”

Me: “I apologize. Would someone be able to come on your behalf? With all due respect, we have sent out numerous emails in the five months reminding students to connect with us to gather their belongings.”

Student: “Well, the last one I got was in June!”

It’s taking all of my strength to not ask her why the h*** he didn’t come in or contact me then back when she got that notification. 

Me: “Sorry if you didn’t get the other notifications. Maybe you missed them in your school email? Again, would someone be able to come get your belongings on your behalf? We have given students almost half a year to come get their things. We need to cut the locks now if people can’t come in so we can sanitize lockers in preparation for the new academic year.”

Student: “No! No one can come in for me! And I just talked to two of my classmates; they didn’t get many notifications, either!”

Me: *Pause* “Again, I apologize. Even if you didn’t get all of the notifications, some students have just called us anyway because they wanted their things and we made arrangements.”

Student: “Fine, then! Just throw out my stuff! Just like [School] to have poor communication and no accountability!”

Me: “Again, students have had almost half a year to get their things; we’re still giving you a chance to come in. I’d be happy to work with you, but we’ve sent out numerous emails and I don’t have authorization to just open the school on the weekend for you. I’m not supposed to do this because we don’t have the means to do it for every student, but do you want me to get your things and set them aside for you to pick up in the coming weeks?”

Student: *Click*

The entitlement of some people is just insane.

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