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You Do One Nice Thing For A Customer…

, , , , , | Right | August 3, 2022

I am at the cash register one day when a lady approaches me with a few items.

Customer: “I would like to pay for these with a check. I’m going to write it for twenty over.”

I ring her up and start processing her check.

Customer: “I don’t have my ID on me; is that going to be a problem?”

Me: “As long as you’re in our system, it shouldn’t be.”

I process her check and it asks for ID.

Me: “Ma’am, I’m sorry, but it’s asking for ID. Without one, I can’t finish the order; our system doesn’t let us override the ID requirement.”

Customer: *Concerned* “I only have my checkbook on me. Could a supervisor help?”

Me: “I think I have a better idea.”

I decide to pay for her order since it’s not too expensive, and she seems grateful and walks off with her items. Not long after, I am sent on break.

When I return, one of my coworkers seems furious, so I ask her what’s wrong.

Coworker: “Some lady came in saying she asked for cashback on her order and you didn’t give it to her. I told her you paid for her order and that’s why she didn’t get any, but she kept arguing with me about it and basically accused you of ripping her off. I’m surprised she left without asking for the manager.”

Hearing that basically ruined the rest of my shift. Now that I’ve been working here for a while, I realize the lady was probably a scammer hoping we could override the ID requirement on checks. I only wish I had known that when I served her.

Thankfully, she never returned. I’m afraid that if she had, I might have demanded my money back!

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