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You Could Give Them Cash To Read Signs And They Still Wouldn’t

, , , , , | Right | August 30, 2021

I’m still relatively new. At one of our self-checkouts, the bill acceptor isn’t working. Due to customers not paying attention, more and more signs have been added to the register saying, “Cards only, NO CASH,” with a sign on the acceptor which is slightly off to the side, the top of the screen, the bottom of the screen, and the countertop next to the scanner, in addition to the programmed message that explains this as well and makes you to press “Okay” before continuing. So there are five warnings in all.

Customer: “I didn’t know this thing didn’t take cash. I didn’t see the sign all the way over there. You should put the sign right there instead.”

She’s pointing right at the sign on the bottom of the screen.

Me: “Ma’am, there is. And up there and down there. And I saw you press ‘Okay’ on the screen that explained that it was card only when you started.”

She silently moved over to the next register with her purchase as I canceled the transaction on the first one and came to the realization that no amount of signs and warnings will ever be enough for some customers.

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