You Can’t Sweep It Under The Rug

I work for a carpet and flooring company.

Caller: “I’ve had this carpet down for a month, and there’s dirt and hair all over it. It’s supposed to be stain-proof!”

Me: “There is no such thing as stain-proof carpet, unfortunately, but the carpet you chose is polypropylene, so it is bleach-cleanable. Lots of things should come out of it.”

Caller: “Well, it shouldn’t be dirty already; it’s not been down long.”

Me: “Do you take your shoes off before you come in the house?”

Caller: “Nobody has time for that. This carpet is bleach cleanable; dirt shouldn’t hurt it.”

Me: “Have you tried cleaning it?”

Caller: “I shouldn’t need to clean it, it’s bleach cleanable.”

Me: “Well, you bring in dirt from outside when you walk in, it might be an idea to clean it.”

Caller: “But the carpets have been down for a month! It shouldn’t be dirty.”

Me: “How often do you vacuum it?”

Caller: “We haven’t vacuumed it yet.”

Me: “After a month?”

Caller: “Nobody has time for that!”