You Can’t Package It Any Simpler

, , , , | Right | June 29, 2020

I work both the phones and live chat support in customer service for a background check company. I’m working live chat and have just finished explaining to this customer what package would be best for their needs.

Customer: “Okay. How much is it?”

Me: “It’s $85.”

Customer: “Okay, but how much is it?”

Me: “It’s $85, sir.”

Customer: “Yeah, I know that, but how much is it?!”

After a moment of trying to figure out why he isn’t getting it, I try to word it a little differently.

Me: “The package is $85, sir.”

Customer: “THANK YOU! Was that so hard?!”

The customer left the chat session.

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