You Can’t Help Those Who Don’t Want To Be Helped
(I’m on break and I’m grabbing some drinks for me and my coworker. I walk back into the store as she’s checking out a little old lady at the counter. Another guy is there and he’s holding a box, about to check out next.)
Coworker: “Okay, ma’am, here’s your change! Thank you for shopping at [Store]! Hope you have a great day!”
Old Lady: *as she’s putting her change in her wallet* “Thank you!”
(Suddenly the man at the counter SLAMS the box down on the counter and storms out of the store in a rage. I’m not even ten feet into the store and I literally stop in my tracks as this guy goes by; you can just about feel the seething anger from three feet away.)
Coworker: *as he’s leaving* “Sir! I was just about ready to help… you… Okay, then.”
(The little old lady hurries out after the guy and my coworker and I are left alone in the store. My coworker angrily shoves the cash drawer closed.)
Me: “What the crap just happened?”
Coworker: “That woman was taking her sweet d*** time and picking things out, and I asked while she was looking if I could help the other guy. She said sure, that’s fine, and I asked him if he needed any help. He said no. So I continue helping the lady — who was also kind of rude, by the way — and then as I’m just about done ringing her up… Well, you saw.”
Me: “Um? Did he seem like he was in a bad mood? Or in a hurry?”
Coworker: *throwing up her hands* “I have no idea. He seemed fine when I asked him if he wanted any help.”
Me: “Customers, right? Here’s your coffee. I’ll watch the store. Go take five.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.