You Can’t Entrap Retail Workers Who Have Seen It All

, , , , | Right | February 25, 2020

While I am running the cash register, I notice two young women in their early twenties join the line, whispering to each other and glancing at me. When the first woman comes up, she blatantly ignores me for the first few items, and then gets angry when something goes wrong. The scanned prices weren’t what she thought they should be, she swiped her card backward, cancelled her payment, dropped the receipt, etc. Finally, she walks away, waiting just outside the store. The second woman approaches.

Me:
“Hi, did you find everything today?”

Woman:
“Yeah, I guess. What was her problem?”

Me:
*Confused* “Oh, I don’t know.”

Woman:
“What are you going to do about her attitude?”

I realize she’s trying to get me to say something about the previous customer.

Me:
“Nothing.”

Woman:
“She was kind of a b****, don’t you think?”

Me:
“No, things happen.”

Woman:
“But she was being rude. Doesn’t that piss you off?”

Me:
“I’m okay.”

Woman:
*Getting annoyed* “But she was accusing you of all that stuff.”

Me:
*Shrugging* “Your total is [total].”

Woman:
“You’re absolutely fine with someone talking to you like that?”

Me:
“She’s entitled to her feelings.”

Woman:
“I can’t believe— Don’t you want to slap her?”

I hand over her receipt, smiling.

Me:
“No. Here’s your receipt. Tell your friend to have a good day!”

The woman stood there for a moment before snatching the receipt from my hand. When she got out the door, the first woman met up with her, where they stood talking and looking at me for quite a while. I smiled and waved at both of them. They turned and disappeared into the mall.

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