You Can’t “Cut” The Wait Time

, , | Right | November 29, 2020

I work at a craft store that is popular with women. A sign directs customers to go to the cash registers for returns, etc.; however, customers still approach the empty counter for help, forcing the nearest cashier to try and help them instead of customers waiting in line to check out.

I see a man standing at the counter.

Me: “Hi. Can I help you?”

The man shows me a very thick piece of upholstery foam.

Customer: “Can you cut this?”

Me: “The cutting counter in back will be happy to help you.”

Customer: “Can’t you do it up here?”

Me: “No, we don’t have the equipment.”

Customer: “Can’t you have scissors up here?”

Me: “Sir, a saw has to be used and it would damage this counter. You will have to take it to the back counter.”

Customer: “Yeah, they are really busy and I don’t want to wait.”

Me: “…”

It made me wonder what this guy would say if a woman demanded a cashier of a hardware store to cut a piece of lumber for her.

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