You Can’t Counter That Level Of Stubbornness

Me: “Welcome to [Shoe Store]. What can I help you with today?”

(The customer brushes me off as her herd of kids, ages toddler to preteen, run around the store disrupting customers and making a large mess. I’m used to both these things so I’m not overly stressed about it. Her kids start running in and out of the door, messing up our conversion — how many people come in versus how many people buy something. Again, this happens a lot so I’m very tolerant. She finally comes to pay for her shoes, about ten pairs. She sets all the shoes on the wrong counter.)

Customer: “Who the f*** shoes are these?!” *pointing to an exchange I am waiting to complete* 

Me: “Those are shoes from another customer I am waiting to exchange, but if you help me move your shoes to the other counter I can scan your shoes.”

Customer: *stares at me with disbelief* “You’re rude!”

Me: “I’m sorry… but I need to move your shoes to the other counter so I can finish the sale.”

(The customer throws all the shoes on the floor and starts to storm out as my coworker comes out from one of the aisles after hearing the noise.)

Customer: *points to me* “She’s a f****** rude little b****!” *leaves*

Coworker: “You just asked her to move the other counter right?”

Me: “Yep.”

Coworker: “It’s going to be a long shift.”