You Can’t Be Helped From Your Bottom To Your Top

, , | Right | February 14, 2019

(I am working in a different department than my usual one. It is a busy day, we have stock to put away, and one of the managers wants a few of us to move a few things around within the department. We are all busy working. A customer is shopping with his wife.)

Customer: *sighs, then shouts* “IS ANYONE GOING TO HELP ME?!”

Coworker: “Hi there. How can I help you today?”

Customer: “I need help finding a shirt to match these pants.”

(All of us stop what we are doing, and for about ten minutes, we help the other coworker find different options to pair with the pants. We probably find about ten different shirts. My coworker takes them up to the customer. The customer stands there going through everything.)

Customer: “No, no, no. Ugh, I guess I could try this one… No, no, no.”

(He picks all of the ones he wants to try and heads to the fitting room. I set him up in there with everything nicely folded on the bench. My manager then comes by and explains to us what he wants us to move and how he wanted us to set it all up. Meanwhile, the customer comes out of the fitting room with one of the shirts and the pants. All of my coworkers walk away and so does the manager. He proceeds to bring the items to the register.)

Me: “Hi there. How did everything go? I see you found something to pair with those pants. Are you ready to go or did you want to look around some more?”

Customer: *in a really rude voice* “I’m ready to go.”

Me: “Perfect.” *rings up all of the items* “It comes to $155; how would you like to pay?”

(The customer slides the chip into the machine while I fold and bag his clothes for him.)

Customer: “You know, I’m absolutely disgusted with the service here… I needed help and had to shout for it, and then you all were just standing around talking while I was trying things on.”

Me: “I’m sorry that you feel that way, sir.”

Customer: “It’s just disgusting. I expect better service from [Store]. You’re getting paid to be here; you should be working, not talking.”

Me: *losing my patience a bit* “Sir, we are just doing our job. There is a lot more to our job description aside from customer service, but all of us spent ten minutes looking for shirts for you to match those pants. We did our best.”

Customer: “I’m so disgusted. If your manager was here, I would love to tell him how you were all just standing around talking.”

Me: “Well, actually, our manager was standing there with us; again, we were discussing what needed to be moved around in the department, which is also in our job description, but if you would like me to call the manager down here, I can get him to explain it to you, as well.”

Customer: “No.”

(The customer gave me a dirty look, ripped the bag from my hand, and walked out of the store. I went into the fitting room to find every single shirt crumpled up in a ball on the floor.)

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