You Cannot Appease The Cheese

, , , , | Right | February 18, 2020

(Part of my job is to mark down low-coded stock and remove anything that has passed its use-by date. I usually put anything to be dumped into a crate and remove it from the shop once finished. This particular day, a woman comes up to the reduced bays and starts rifling through the reduced items. She then spots the out-of-date stock in the crate and makes to go through it.)

Me: “I’m sorry, but that stuff is no good; I can’t sell it to you.”

Customer: “But I need some cheese. Can’t you just let me have it?”

Me: “No, sorry. Once a product is out of date, it’s illegal to sell it, so I can’t let you take it.”

Customer: “But you could give it to me, right? I could just take it, right?”

Me: “No, sorry. Same deal. I can’t give it to you or sell it to you.”

Customer: “But I could just take it, right? If I just took some, I could just not say anything, right?”

Me: “No. All it would take is for you to return it and say it was out of date and I would lose my job. They’re pretty strict on this kind of stuff and I’m not risking my job for a few dollars of out-of-date cheese.”

(The customer then tries to reach past me to get at the out-of-date stock; I have to physically block her from taking the stock.)

Customer: “That’s so wasteful. I bet it just goes in the bin. I can’t believe you’d rather throw it out than just give it away.”

Me: “That’s the company’s policy, not mine. In any event, I can’t let you take anything.” 

(I then had to leave the shop floor and take the stock out the back as she would not take the hint that she couldn’t have the out-of date-stock. She later complained to a manager that I wouldn’t give her reduced stock, neglecting to mention the stock was out of date. When questioned, I explained the situation to my manager who said I did the right thing to refuse her as she could have easily tried to return it, claiming it was out of date and costing me my job.)

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