You Can National Trust There To Be Some Good Stories
(I volunteer under the National Trust at a property where visitors to the house are given tokens to give to us at the door as proof of payment. These tokens are about the same size and shape as a 10p coin.)
Me: “Hello, welcome to [Property]! Do you have your tokens for me today?”
Visitor: “Oh… yes… Hang on, they’re in this pocket… Here.”
(He holds out a token and a 10p coin. I joke with him, as I do every time this happens:)
Me: *laughing* “Ah, is this my tip?!”
(Immediately, the man pulls back his hand in horror and stares at me.)
Visitor: “We have to tip the volunteers? But… I didn’t tip the one at the gate? Was that rude? Should I go back? [Daughter], why don’t you run back and give the man on the gate—”
Me: “No, sir, no, I didn’t– Just the other token, please. It’s just a joke I do; a lot of people mistake change for the tokens.”
Visitor: “Oh, thank God! That really scared me! Don’t scare people like that! Why would you say that? You’ll get complaints!”
(I have done it since and no one else has had a reaction like that… or complained! Other stories I love:)
Tiny Little Girl #1: “Are there any ghosts here?”
Me: “Apparently a couple, but wouldn’t you be scared of them?”
Tiny Little Girl #2: “No! We’re ghost hunting!”
Me: “Ah, well, there are some in the study–“
Tiny Little Girl #2: “WHERE IS THE STUDY?”
Tiny Little Girl #1: “Has anyone died here?”
(Also: a drunk man drains his entire mini bottle of Prosecco in the entrance hall.)
Drunk Man: “Where can I put this?”
(And finally:)
Man: “This place really needs some newer furniture.”
Me: “This house was built in the eighteenth century.”
Man: “Exactly!”
Question of the Week
Have you ever served a bad customer who got what they deserved?