You Can Lead A Horse To Water, Part 3
(A customer walks into my video rental store on Christmas Eve 2005; it’s about 9 pm.)
Customer: “Are you open?”
Me: “Are the lights on?”
Customer: “What?”
Me: “Are the lights on?”
Customer: “Yes…”
Me: “Was the door unlocked?”
Customer: “Well, yeah…”
Me: “Have you ever been somewhere that was closed when the lights were on and the doors were open?”
Customer: “No.”
Me: “So, you understand now!”
Customer: “No. Are you open or not?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
