You Can Appoint The Exact Moment The Sale Died

, , , , , , | Working | August 25, 2019

(Many years ago, I bought a brand-new car from the local dealership. A few months later, I began receiving phone calls from the dealership offering to appraise my now-used vehicle as a trade-in on a new car. After a while I was getting these phone calls at least weekly. Every time they called, I asked to be put on the do-not-call list. I explained that I was not planning to trade my car in anytime soon and that I didn’t want any more phone calls. The calls persisted, however, and I ended up telling them several times that if the calls continued, I would never buy from that dealership again anyway. The calls continued. Finally, fed up, I agreed to make an appointment to come in and have my car appraised. Of course, when the day and time came, I had better things to do. After the appointment time has come and gone, I receive a call from one of the salesmen at the dealership.)

Sales Guy: “Hi! I was calling to remind you that you had an appointment today for an appraisal of your [car]. Did you have an emergency that kept you from coming in?”

Me: “Oh, yeah, I know I had an appointment. I just didn’t come.”

Sales Guy: “Um, you just didn’t come?”

Me: “No. I’ve asked you guys over and over to stop calling, and you kept calling, so I just decided to make an appointment whenever you call.”

Sales Guy: “So, you had no intention of coming in?”

Me: “Nope.”

Sales Guy: “So, you made an appointment knowing you wouldn’t come in?!”

Me: “Yep.”

Sales Guy: “You can’t do that!”

Me: “I can and I did and I will every time one of your guys calls me again.”

Sales Guy: “But you’re wasting our time!”

Me: “Then stop calling me. When a paying customer tells you they don’t want any more of your solicitation calls, especially when the calls are coming multiple times per week, maybe listen?!”

(The calls stopped after that, and my next car was a different brand.)

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